Privacy Policy

Effective Date: May 2026

Southern Comfort Transportation (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and transportation services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

We may collect the following types of information:

• Personal Information
• Name
• Phone number
• Email address
• Pickup and drop-off addresses
• Appointment dates and times
• Mobility needs (wheelchair, stretcher, bariatric)
• Emergency contact information

Website Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Referral source

Communications

Information you provide when contacting us through forms, phone calls, email, or text messages.

How We Use Your Information

We use your information to:

• Schedule and coordinate transportation services
• Respond to inquiries and callback requests
• Provide quotes and customer support
• Send appointment confirmations and reminders
• Improve our website and services
• Maintain business records
• Comply with legal obligations

Text Messages and Phone Calls

By providing your phone number, you consent to receive calls and text messages related to transportation scheduling, confirmations, and customer support. Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP.

Sharing of Information

We DO NOT sell your personal information.

We may share your information with:

• Drivers and dispatch personnel
• Healthcare providers or facilities, when necessary to coordinate transportation
• Technology providers that help us operate our website and communication systems
• Government authorities, when required by law

HIPAA Notice

Southern Comfort Transportation is committed to safeguarding any health-related information you provide. While we take reasonable measures to protect confidential information, not all communications through our website may be subject to the Health Insurance Portability and Accountability Act (HIPAA).

Please avoid submitting sensitive medical details unless specifically requested.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

You may disable cookies through your browser settings, though some site features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.

However, no method of internet transmission or electronic storage is completely secure.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of certain communications

To exercise these rights, contact us using the information below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please get in touch with us:

Southern Comfort Transportation

Phone: (478-225-7579)

Email: [email protected]

Website: www.southerncomforttransportation.com